PERTH WA INFRASTRUCTURE GRID // ONLINE

Managed IT, engineered for Perth business.

Local engineers, a 24/7 security operations centre and networks built to stay up. One flat monthly fee and one number to call when anything breaks.

Call for query Explore the architecture
Helpdesk pickup
< 45s
Uptime SLA
99.99%
Perth SOC
24/7
CAM_01 // PERTH DC · RACK 07REC
Server racks with orange and yellow network cabling in a data centre
PERTH EDGE LATENCY

4.2ms AWST

ACTIVE THREAT MATRIXLOCKED

0BreachesEssential Eight Locked

SCANNING 1,284 ENDPOINTS0%

HW + CLOUD UPTIME

99.99% SLA

NODES
1,284
SITES
46
STACK
  • Cisco Meraki
  • Microsoft Azure
  • AWS
  • Fortinet
  • CrowdStrike
  • VMware
  • ISO 27001
  • ACSC Essential Eight
  • Microsoft 365
LIVE
  • PERTH CBD EDGE 4.2ms
  • SOC EVENTS TRIAGED 24H 18,402
  • PATCH COMPLIANCE 98.6%
  • BACKUP JOBS VERIFIED 1,126
  • HELPDESK QUEUE 0 WAITING
  • FREMANTLE NODE ONLINE
  • OSBORNE PARK SD-WAN 940 MBPS
  • REGIONAL WA LINKS ALL UP

01Platform

One console for every layer of your IT.

Everything we run for you is monitored, logged and reported in plain English. This is what 3am on a Tuesday looks like.

SYS_NODE // 01 · SOC_STREAMLIVE

Live SOC event stream

Every alert is triaged by a human analyst in under 15 minutes.

SYS_NODE // 02 · UPTIME_90DNOMINAL

Uptime, rolling 90 days

Across every managed server, link and cloud workload.

99.99%

P1 incidents
0
Mean time to resolve
11 min
Changes shipped
412
SYS_NODE // 03LIVE

Pickup in under 45s

A Perth engineer answers. No call centre, no ticket black hole.

SYS_NODE // 04 · ACSC_E8AUDITED

Essential Eight, tracked control by control

  • Application controlML2
  • Patch applicationsML3
  • Office macrosML3
  • App hardeningML2
  • Admin privilegesML2
  • Patch operating systemsML3
  • Multi-factor authML3
  • Regular backupsML3
SYS_NODE // 05ON SHIFT

Perth engineers, 24/7/365

Local time AWST

02Network topology

How the grid protects your business.

Six managed layers, one Perth hub. Select any node to see what it runs and how it performs right now.

TOPOLOGY // GTI_GRID_PERTH6 NODES SYNCED

03Managed services

Eight services. One accountable team.

Run one layer or the full stack. Select any card for the technical spec, SLA metrics and architecture notes.

SVC // 01 · SUPPORTACTIVE
Two colleagues working through an IT issue on a laptop

One number for every IT issue. A Perth engineer picks up, owns the ticket and fixes it.

SVC // 02 · SECURITYHUNTING
Security monitoring screens showing live system data

Around-the-clock threat hunting with endpoint response on every device.

SVC // 03 · NETWORKLINKS UP
Numbered patch panel ports with blue and grey network cables FEATURED // NETWORK ENGINEERING

Wi-Fi 7, SD-WAN and switching designed, built and watched 24/7, from one Perth office to remote WA sites.

SVC // 04 · CLOUDBALANCED
A laptop showing a cloud monitoring dashboard

Azure, AWS and hybrid builds in Australian regions, right-sized every month.

SVC // 05 · DRVERIFIED
Rows of server racks in a data centre aisle

Immutable backups in two Australian locations, with restore tests you can read.

SVC // 06 · VOICEHD
A business desk phone in a modern office

Teams Phone and cloud PBX that ring wherever your people work.

SVC // 07 · STRATEGYRUNNING
A laptop screen showing analytics charts and workflow metrics

A vCIO roadmap plus automation that takes repetitive admin off your team.

SVC // 08 · HARDWAREIN STOCK
An open-plan office fitted out with matching workstations

Vendor-neutral sourcing. Devices land configured, enrolled and ready to work.

04Industry blueprints

Architectures built for WA industries.

Pick your sector to see the compliance and hardware stack we deploy for it.

BLUEPRINT // MINING_WASTACK VERIFIED
An open-cut mine under a wide blue sky
3 to 30sites on one fabric

Remote sites, one secure grid.

Pilbara and Goldfields operations linked to head office with SD-WAN, satellite failover and OT-aware security.

  1. L5 // ComplianceEssential Eight ML2 // SOCI Act readiness
  2. L4 // SecurityOT segmentation // 24/7 SOC
  3. L3 // NetworkSD-WAN with LEO satellite + 5G failover
  4. L2 // CloudAzure AU East // site data sync
  5. L1 // EndpointsRugged fleet // zero-touch enrolment
  • FIFO onboarding in hours
  • Camp Wi-Fi isolation
  • Fly-in support

05SLA estimator

Size your SLA in under a minute.

Move the sliders. The console builds a recommended architecture and response guarantee as you go.

SLA_ESTIMATOR // CONSOLE v4.2LIVE CALC
30 seats
Level 3

Hybrid cloud across 2 to 3 sites

Managed layers

RECOMMENDED ARCHITECTURE

Business

ARCH_B2 // 30 SEATS // HYBRID

P1 response
15 min
On-site
Same business day
Uptime target
99.95%
Onboarding
2 to 4 weeks
    Call for query

    06Field reports

    What changes in the first 90 days.

    Typical engagements by industry: the problem we walk into and the result we build towards.

    • FIELD_REPORT // 01 · MINING & RESOURCESPILBARA WA

      TYPICAL ENGAGEMENT

      Three remote sites. One network. The same support as head office.

      Crews in Karratha and Port Hedland were on patchy links with no after-hours cover. We link every site over SD-WAN with satellite and 5G failover, watched 24/7 from Perth.

      3 siteson one SD-WAN fabric
    • FIELD_REPORT // 02 · FINANCIAL SERVICESWEST PERTH

      TYPICAL ENGAGEMENT

      No more bracing for EOFY. The busiest month runs like any other.

      Ageing servers and a single internet link meant July outages. We move workloads to Azure, add a second link and load-test before the rush.

      Zerooutage target through EOFY
    • FIELD_REPORT // 03 · HEALTHCARESUBIACO

      TYPICAL ENGAGEMENT

      Cyber insurance questions answered with evidence, not guesswork.

      A multi-clinic practice could not show its insurer how patient data was protected. We map every Essential Eight control, close the gaps and report monthly.

      ML2Essential Eight in about 10 weeks
    • FIELD_REPORT // 04 · ENGINEERING STUDIOOSBORNE PARK

      TYPICAL ENGAGEMENT

      Huge model files open in seconds, not minutes.

      A design team was losing hours a week to slow file sync. We rebuild the switching and Wi-Fi, then accelerate CAD and BIM storage between offices.

      6xfaster large-file sync target
    • FIELD_REPORT // 05 · LOGISTICSFREMANTLE

      TYPICAL ENGAGEMENT

      2am on a Saturday, and a Perth engineer is already on it.

      Scanner and warehouse system outages used to wait for Monday. Our 24/7 monitoring flags faults first, and P1 calls get a 15 minute response.

      15 minP1 response, 24/7
    01 / 05

    07FAQ

    Quick answers.

    Still unsure? Call +61 438 650 449 and talk to an engineer, not a salesperson.

    Two to four weeks for most teams under 50 seats. Helpdesk support starts on day one, while we document and secure everything else.

    Yes. Remote support is 24/7 for every WA site, and fly-in or drive-out visits are scheduled as needed.

    Yes. Co-managed plans give your team our SOC, tooling and after-hours cover, while they keep day-to-day ownership.

    In Australia by default, using Azure and AWS Australian regions. We flag anything offshore before it is switched on.

    One flat monthly fee per seat, with after-hours emergencies included. Projects are always quoted in writing first.

    We audit your current maturity, agree a roadmap to ML1 or ML2, then implement and report on each control every month.

    08Email dispatch

    Send us an architecture brief.

    Quotes, audits and RFPs. A senior engineer replies within one business day.

    DISPATCH // EMAIL_CHANNELMONITORED

    DIRECT LINE TO SENIOR ENGINEERS

    admin@globaltech-msp.com
    Open mail app
    1. 01

      We read your brief and check what you run today.

    2. 02

      A senior engineer calls to confirm scope, sites and deadlines.

    3. 03

      You get a written proposal with architecture, SLA and a fixed quote.

    • Reply within 1 business day
    • Quotes, audits and RFPs
    • NDA available on request
    BRIEF // REQUEST
    What do you need help with? Select all that apply

    Opens your email app with the brief filled in, addressed to admin@globaltech-msp.com.

    09Voice dispatch

    Talk to a Perth engineer now.

    24/7 rapid voice dispatch across metro Perth and regional WA. No phone tree, no offshore queue.

    COVERAGE // PERTH_METRO + REGIONAL_WARADAR ACTIVE
    Coverage map of Perth CBD, West Perth, Subiaco, Osborne Park, Fremantle and regional WA PERTH CBD WEST PERTH SUBIACO OSBORNE PARK FREMANTLE REGIONAL WA PILBARA · GOLDFIELDS INDIAN OCEAN 32.05° S N
    • Perth CBD
    • West Perth
    • Subiaco
    • Osborne Park
    • Fremantle
    • Regional WA
    VOICE_DISPATCH // 24/7LINES OPEN

    LIVE HELPDESK QUEUE

    0 WaitingEngineers Ready

    +61 438 650 449 TAP TO DIAL // +61438650449
    Avg pickup
    38s
    Coverage
    24/7/365
    Perth time

    DISPATCH PROTOCOL

    • P1Business down15 min, 24/7
    • P2Team blocked1 hour
    • P3Single user issue4 hours
    • P4Request or changeNext business day

    SVC // 01

    01Support layer

    Service

    SLA metrics

    Architecture highlights

      IDEAL FOR //

      Call for query